Live / Casino
vd789 is direct about one thing: your account data belongs to you, and this policy explains exactly how we collect, use and protect it. Access to this platform depends on your local law and eligible region — read on to understand your rights and the choices available to you.
This policy sets out what information vd789 collects when you use the platform, why we collect it, and how it is stored or shared. When you create an account, we collect the details you provide directly — your name, contact information, and the payment method you link, whether that is bKash, Rocket or Upay. We also collect activity data automatically: pages visited, session length, device type and browser signals. This data helps us keep your account secure, process wallet transactions correctly and route your support requests to the right team. We do not sell your personal data to third parties for marketing purposes. Where we work with service partners — for example, payment processors that handle bKash or Rocket transfers — those partners receive only the data needed to complete the transaction. We retain your account data for as long as your account remains active and for any period required by applicable financial or legal obligations. Eligibility to use this platform depends on your local law and eligible region; nothing in this policy overrides or modifies those access conditions.
Not every interaction with the platform falls under the same privacy rules. This section maps which parts of your experience are covered by this policy, and which involve separate terms or third-party obligations.
Creating and managing your vd789 account — login credentials, account settings, wallet linkage and session history — falls fully within this policy. We control how that data is stored and who can access it internally.
When you move funds through bKash, Rocket or Upay, the transaction itself is processed by the respective payment provider under their own privacy terms. We receive a transaction record but do not control the payment provider's data handling.
Browsing data — pages loaded, time spent, device type — is collected through cookies and similar tools on our site. You can adjust cookie preferences through your browser settings; disabling some cookies may limit certain account features.
Links or integrations that take you away from the vd789 domain are outside this policy's scope. Third-party sites and services operate under their own terms; we encourage you to read those policies before sharing any information with them.
You have real, actionable choices under this policy. Reviewing what we hold starts in your account settings — the profile section shows the contact details and payment methods currently linked to your account, including any bKash or Rocket wallet you have connected. If any detail is wrong, you can update it directly from the same screen without raising a support request. For a fuller picture of the activity records we hold — transaction history, login timestamps, support ticket history — you can submit a data access request through our published contact route. We aim to respond to data access requests within the timeframe required by applicable obligations, though exact timelines depend on the volume of requests at the time. If you believe data we hold is inaccurate and the account settings page does not let you correct it yourself, raise it through the live chat or email route and our account team will handle the correction. Eligibility to exercise these rights may depend on your local law and the region from which you access the platform.
Open your account settings to see the profile data and linked payment methods currently on file. Transaction history is visible in the wallet section of your account without any special request.
Update contact information and payment method linkage directly in account settings. For fields that cannot be edited in-app, contact us through the live chat route and our team will make the correction.
If you want a copy of the broader data we hold on your account, use our published email contact route. Include your registered account email so we can match the request to the correct record.
You can request that your account be closed and your data handled according to retention obligations by contacting us through live chat or email. We will confirm the steps and any obligations that apply before proceeding.
If you have a question about how your data is handled, want to exercise a right under this policy, or simply need clarification on a point, we have published contact routes you can use. Choose the one that suits your situation — live chat for quick questions, email for formal requests that need a written record.
Open the chat widget from any page when you are signed in. Use this route for quick questions about what data is visible in your account or how your bKash wallet details are stored.
Send a written request to our support address for formal data access requests, correction requests or account closure inquiries. Include your registered account email so the team can locate your record promptly.
Many privacy-related actions — updating contact details, reviewing linked wallets like Rocket or Upay, checking login history — can be handled directly inside your account without contacting support at all.
We apply standard security measures to the data stored in your account: encrypted connections when data moves between your device and our servers, access controls that limit which internal teams can view account records, and routine checks on our data handling practices. Cookies are used to keep your session active, remember your preferences and understand how pages are used so we can improve them — you control non-essential cookies through your browser settings.
Data moving between your device and our platform uses encrypted connections. This applies when you log in, when you update account details and when wallet transactions involving bKash, Rocket or Upay are initiated from your account.
We use session cookies to keep you signed in and analytics cookies to understand browsing patterns. Non-essential cookies can be declined through your browser settings; essential session cookies are required for the account to function correctly.
We keep your account data for as long as your account is active and for any period mandated by financial record-keeping or legal obligations that apply in your eligible region. When an account is closed, data is handled according to those obligations.
When this policy changes in a material way, we will post the updated version on this page with the date of the revision noted at the top. Continued use of the platform after a policy update signals your awareness of the revised terms.
These are the questions we get most often about how we handle account data, what rights you have and how to act on them. If your question is not covered here, use the live chat or email route described in the contact section above.
We collect the details you enter during account creation — name, contact details and any payment method you link, such as bKash or Rocket. We also collect device and session data automatically when you browse or log in. Full details are in the policy body above.
Wallet data is shared only with the payment processor needed to complete your transaction. We pass the minimum information required and do not use your bKash or Rocket details for any purpose beyond processing the deposit or withdrawal you initiated.
Start with the account settings page — it shows your profile details, linked wallets and payment history. For a broader view of stored records, submit a data access request via the email contact route. Include your registered account email in the request.
Yes. Most fields — contact details, linked payment methods like Upay or Rocket — can be updated directly in account settings. Fields that are locked for security reasons require you to raise a correction request through live chat or email support.
This policy covers how we handle data across all regions where the platform is accessed. Whether access itself is permitted depends on your local law and eligible region — the policy does not override those legal conditions.
We post the updated policy on this page and note the revision date at the top. We recommend checking this page periodically. For significant changes, we may also send a notice to your registered contact address.